Service and technical support

Report a device for service

Describe the symptom and our engineer will decide whether we can close the case remotely, with an on-site visit, or by returning the device to Poznan. You do not need to know this up front.

You already know you are returning the device

RMA request

We will issue an RMA number and send the shipping address in Poland together with packing instructions.

Go to the RMA request

Service request

One request, the right engineer

The form takes you from the type of case to your contact details. The more precise the description of the symptom and of the process the device works in, the faster we come back with a decision.

Czego dotyczy zgłoszenie wymagane

Fault or incorrect readingsThe device is not working properly.Calibration or inspectionCalibration due date or periodic inspection.On-site serviceTUS survey, SAT, commissioning, training.I am not sure what to do nextDescribe the symptom, we will define the scope.

Wybierz, czego dotyczy zgłoszenie.

Urządzenie

Rodzaj urządzenia *Wybierz rodzaj urządzenia.

Model *Podaj model urządzenia.

Numer seryjnyNa tabliczce znamionowej, ułatwia sprawdzenie historii serwisowej.

Lokalizacja urządzenia

Objaw i pilność wymagane

Opis objawu *Opisz objaw, minimum jedno zdanie.

StandardReply within one working day.Running with limitationsThe process runs, but the results are uncertain.The line is downProduction stopped, urgent mode.

Urgent mode. The request goes to the engineer on duty and you will be called back within four working hours. If production is stopped right now, call us straight away: +48 504 215 130.

AttachmentsA photo of the rating plate, a chart from the controller, a measurement report. Up to five files, PDF, JPG, PNG, XLSX, maximum 10 MB each.

Drag your files hereor choose them from your disk

Proces opcjonalne, skraca diagnozę

Typ pieca i atmosfera

Temperatura procesu

Kontakt

Firma *Podaj nazwę firmy.

Imię i nazwisko *Podaj imię i nazwisko.

Adres e-mail *Podaj poprawny adres e-mail.

Telefon *Podaj numer telefonu, przy sprawach pilnych dzwonimy.

I consent to the processing of my data for the purpose of handling this service request, in accordance with the polityką prywatności. *Zgoda jest wymagana.

Pola oznaczone * są wymagane. A request is not an order, we confirm the quotation before any work starts.

Request received

A service engineer will confirm receipt within one working day and will let you know whether we close the case remotely, on site, or by return of the device.

Numer sprawy: SRV-2026-0418

We will send our reply to the address given in the request.